Notícias

Uptime Institute Announces Industry’s First Global Data Center Staffing Forecast Report

Digital Growth Fuels Strong Demand for Data Center Capacity, can Staffing Recruitment and Required Skill Sets Rise to the Challenge?

SEATTLE, WA – January 26, 2020  – Uptime Institute today announced the availability of its Global Data Center Staffing Forecast 2021-2025, the digital infrastructure industry’s first comprehensive forecast of workforce needs — by region, by data center type, and by staff minimum education requirements.

In every geographic region, data center capacity is dramatically expanding in a build-out of historic proportions. That requires people — to design, build and operate data centers. The availability (or lack) of specialist staff will be an increasing concern for all types of data centers, from mega-growth hyperscales to small, private enterprise facilities. By quantifying demand, this research will help raise awareness of the strong employment opportunities for job seekers and give employers, education institutions, and governments a way to measure the need for investment in workforce training and education.

Data center staff requirements are forecast to grow globally from about 2 million full-time employees in 2019 to nearly 2.3 million by 2025. Most demand is expected in the Asia-Pacific region, followed by North America, Europe, Middle East, and Africa. In the large and mature data center markets of the U.S. and Western Europe, there is concern that many employees are due to retire about the same time, causing an additional surge in demand, especially for senior roles. This “silver tsunami” effect may last for the coming decade.

“This study helps us as an industry better understand the size and scope of the staffing challenge,” said Rhonda Ascierto, vice president of research, Uptime Institute. “It is also a quantitative assessment of the long-term career opportunities available. This is a fast-growing and dynamic industry — and we need people from all backgrounds, all over the world.”

Historic Growth of Demand:

  • Demand growth will mainly come from cloud and colocation data centers. Cloud data centers — either owned or leased by cloud/internet companies — will require the most staff, by a significant margin.
  • Enterprise data centers are expected to continue to employ many staff, although the cloud workforce will surpass enterprise after 2025.

Staffing Requirements:

  • Most positions will require either a university/college or technical trade school degree or — critically — equivalent experience that can be substituted for a formal education. Employers should reevaluate their current job requirements to attract a wider pool of diverse talent.
  • More education and training, including on-the-job, will be key to meeting future demand.
  • Technical staff are notoriously difficult to recruit for data centers. Mechanical and electrical engineers in strategy and operations roles, and all types of controls and monitoring employees, are among the technical staff that will be increasingly needed through (at least) 2025.

To create the forecast, Uptime Institute Intelligence estimated demand for more than 230 specialist job roles (organized into nine job domains) needed to design, build, and operate data centers. Estimates are based on industry input and extensive expert advice from across Uptime Institute.

Join us Wednesday, February 3rd at 9:00 AM Pacific time, for a webinar on the report findings with Rhonda Ascierto and our esteemed guest speakers Heather Dooley, Head of Data Center Business Operations, Google Data Centers, and Nancy Novak, chief innovation officer, Compass Datacenters. Register today, as you do not want to miss it.

Information is available on all accredited educational course offerings and advanced seminars, also see the full Uptime Institute 2021 Course Calendar.

About Uptime Institute

Uptime Institute and the company’s Tier Standard has become the IT industry’s most trusted and adopted global standard for the proper design, build and operation of data centers – the backbone of the digital economy. For over 25 years, Uptime Institute has provided customers with the assurance that their digital infrastructure can perform at a level consistent with their business needs across a wide array of operating conditions. With its data center Tier Standard & Certifications, Management & Operations reviews, Efficient IT Stamp of Approval, and accredited education curriculum for data center professionals, Uptime Institute helps organizations optimize critical IT assets while managing costs, resources, and efficiency. Today, thousands of companies rely on Uptime Institute to enable their digital-centric business success. Uptime Institute — The Global Data Center Authority® — has office locations throughout the world, including those in North and South America, Europe, Middle East, Russia, and Asia.

 

Media Contacts:
Brenda South, Uptime Institute
206.706.0607, bsouth@uptimeinstitute.com


Uptime Institute Introduces Expanded 2021 Education Calendar with New Offerings for Essential Design and Operations

New courses provide essential knowledge for those involved in the design and operations of high-performance digital infrastructures

SEATTLE, WA – January 20, 2020  – Uptime Institute today announced the company’s 2021 education and training calendar along with two new live instructor-led online classes designed to allow business leaders and other stakeholders to gain the essential knowledge needed for design and operations. The Fundamentals courses are ideal for anyone striving to expand their subject matter understanding or broadening their knowledge of digital infrastructure and best practices.

Each of these new courses consist of six learning modules and are remotely delivered by live Uptime Institute instructors across two days, totaling six and one-half hours and qualify for continuing education credits through the CPD program office.

Fundamentals of Tier Standard Topology - attendees learn essential knowledge of designing and building world-class data centers that exhibit the performance outlined by the industry’s Tier Standard. The course offers guidance on the Tier Standard objectives including cooling and electrical systems, engine-generator rating and requirements, ancillary systems along with typical shortfalls and design discrepancies that can affect Tier Certification.

Fundamentals of Tier Standard Operational Sustainability - provides an indispensable working knowledge of the key aspects of Tier Certified Operational Sustainability, the industry’s reference for operational effectiveness. Attendees will learn how to create and support digital infrastructures including staffing considerations, training practices, maintenance programs, building characteristics, commissioning concerns, and the impact of risk mitigation for site location.

"Infrastructure projects have always been long in duration and involve many vested parties. And while these capital projects are typically driven by accredited Tier Standard Designers and Operational Specialists, these graduates have asked for a simpler version of our accredited training curriculum, more suitable for business line managers and other project members who need a solid and conversational understanding about the core tenets to be most effective," said Chris Hill, global head, product management, Uptime Institute.

There are no prerequisites for the new seminars, which are open to anyone.

“These new Fundamental Seminars fill an important gap for the industry and will enhance anyone’s knowledge of the Tier Topology. This allows a more informed set of choices and discussions by a larger part of data center project teams,” said Olu Soluade, managing director and ATD Expert, AOS Consulting. “By incorporating Uptime Institute’s Fundamental courseware across a larger population, clients will be better positioned, infrastructures will be more reliable, and business will be resilient.”

More information is available on all accredited educational course offerings and advanced seminars, also see the full Uptime Institute 2021 Course Calendar.

About Uptime Institute

Uptime Institute and the company’s Tier Standard has become the IT industry’s most trusted and adopted global standard for the proper design, build and operation of data centers – the backbone of the digital economy. For over 25 years, Uptime Institute has been providing customers with the assurance that their digital infrastructure can perform at a level consistent with their business needs, across a wide array of operating conditions. With its data center Tier Standard & Certifications, Management & Operations reviews, Efficient IT Stamp of Approval, and accredited educational curriculum for data center professionals, Uptime Institute helps organizations optimize critical IT assets while managing costs, resources, and efficiency. Today, thousands of companies rely on Uptime Institute to enable their digital-centric business success. Uptime Institute - The Global Data Center Authority®, has office locations throughout the world, including those in North and South America, Europe, Middle East, Russia, and Asia.

 

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(Note: The impact of COVID-19 was not the focus of this survey and is not included in this report. Uptime Institute conducted extensive surveys assessing the pandemic’s effects on the sector; additional resources may be found in the Uptime Institute COVID-19 Resource page.)

Media Contacts:
Brenda South, Uptime Institute
206.949.2494, bsouth@uptimeinstitute.com


Uptime Institute Introduces Remotely-Enabled Services Across Its Entire Digital Infrastructure Portfolio

Introduces Remotely-Enabled Versions of its Industry-Leading Digital Infrastructure Assessments, Certifications and Educational Offerings

SEATTLE, WA – May 4, 2020  – Uptime Institute today announced the availability of new remotely-enabled versions of its globally recognized Tier Standard Certifications, Accredited Educational curriculum, Data Center Risk Assessment, Management & Operations Stamp of Approval, and Facilities Management and Operations services. These new services can be utilized by clients globally today, even with non-traditional business operating plans in effect due to the COVID-19 epidemic, in order to reduce the service delivery risks associated with digital infrastructure design, operations, risk assessment and education.

During the current global health and economics crises, Uptime Institute has seen a significant increase in the demand for its infrastructure risk reduction and educational services. Even after the current pandemic crisis has subsided, each organization will need to revisit their own ‘new normal’ to better enable them to create and operate digital infrastructure with the same performance characteristics they have benefited from in the past.

Accordingly, Uptime Institute has developed remotely-enabled versions of most of its core service offerings while still maintaining the overall value and certification available by utilizing each of these remotely-enabled services:

  • Tier Standard Certification – Uptime Institute has revised many of the protocols in place to deliver Tier Standard Certification of Design, Construction and Operations of data center facilities. These revisions eliminate a significant portion of the on-site work previously required, without changing any of the fundamental certification value.
  • Accredited Educational Curriculum – All of the Uptime Institute courses introduced over the past 10 years have been updated to allow remote enrollment and attendance along with the associated testing and accreditation.
  • Data Center Risk Assessment – Includes off-site review of design documents and findings with a preliminary report. For M&O, the remote assessment includes interviews with select operations staff for view of proactive readiness.
  • Management & Operations Stamp of Approval – This is a remotely conducted operational assessment to assist clients in obtaining a complete picture of an organization’s preparedness and proactiveness in today’s environment. Independent review of current plans and processes is generally where the biggest issues are discovered, and ties directly to overall execution for the data center.
  • Facilities Management and Operations (FMO) – Virtual workshops provide a strategic approach to balance data center forward-looking objectives like availability, cost and performance. Workshops are designed to offer hands-on guidance for successful long-term operations of the data center and includes final report.

“For the past 25 years, Uptime Institute has built our entire business on helping owners and operators reduce service delivery risks associated with their digital infrastructures,” said Martin McCarthy, CEO, Uptime Institute. “With recent world developments, and in response to customer demand, we have introduced these new remotely-enabled service and course offerings to empower our customers to proactively respond to these infrastructure challenges. Our goal is to empower the data center owner and operator to not only effectively operate throughout the duration of the COVID-19 pandemic but to use the knowledge gained from this experience for more successful and strategic planning into the future. We believe more remote execution is the new normal and took this opportunity to redesign our product service offerings for smarter and faster delivery to help our clients reduce risk.”

About Uptime Institute

Uptime Institute is the IT industry’s most trusted and adopted global standard for the proper design, construction and operation of data centers – the backbone of the digital economy. For over 25 years, Uptime Institute has provided clients with knowledge, insight, and risk mitigation to assure their digital infrastructure can perform at a level consistent with business needs across a wide array of operating conditions. Uptime Institute helps organizations optimize critical IT assets while managing costs, resources and efficiency. Uptime Institute has become the de facto standard for data center reliability, sustainability and efficiency. Today, thousands of companies rely on Uptime Institute to enable their digital-centric business success.

 

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Media Contacts:
Brenda South, Uptime Institute
206.706.4647, bsouth@uptimeinstitute.com


Uptime Institute 10th Annual Global Data Center Survey Shows Increasing Complexities, Outages

Findings show 44% had recent major outage that tangibly impacted their organization

SEATTLE, WA – July 29, 2020  – Uptime Institute today announced the key findings of its tenth annual Global Data Center Survey, the largest and most comprehensive in the data center industry. The results show a growing sector adapting to rapid change on multiple levels. In almost every area under discussion — outages, resiliency, staffing, workload placement or innovation — there is considerable variety in the strategies being employed.

Uptime Institute has reported on data center outages for several years, surveying operators on their experiences with outages, and closely tracking publicly recorded incidents. Even with the inherent difficulty collecting and assessing this information, clear trends from our research emerge: In surveys from 2018 and 2019, and now supported by our 2020 survey, outages occur with disturbing frequency, bigger outages are becoming more damaging and expensive, and what has been gained in improved processes and engineering has been partially offset by the challenges of maintaining ever more complex systems. Avoiding unplanned downtime remains a top technical and business challenge for all owners and operators.

“Our 2020 survey results reflect a strong, growing sector facing increased change and complexity,” said Andy Lawrence, Executive Director of Research, Uptime Institute. “The growing complexity, along with the greater consequences of failure, creates the need for more vigilance and more sophisticated approaches to resiliency, performance and operations.”

Uptime Institute annually conducts its comprehensive global survey across the data center industry. This year’s survey was conducted March-April 2020 and includes responses from nearly 850 managers at organizations that own and operate data centers in more than 50 countries. This group is the focus of Uptime Institute’s new report. A second survey was conducted among a group of over 500 suppliers, designers, and advisors. Those survey results will be released in September 2020.

Bigger, More Frequent Outages, More Painful to Business, and Operators Admit Most Outages Were Preventable

Outages continue to occur with disturbing frequency, and the outages are becoming bigger, more damaging, and more expensive — a fact supported by Uptime Institute survey findings for three years running. In each of these surveys, about one-third of all respondents said they had had been affected by a significant, serious, or severe outage — which can cause substantial financial and reputation damage, impacting organizations in a tangible way in the past year. And over the previous 3-year period, more than three-quarters said they had experienced such an outage.

For 2020, Uptime Institute also delved deeper on the impact of an outage, including smaller service outages that are often not officially recorded. (See Uptime Institute’s Outage Severity Rating for more insight into impacts from various outage categories.) Outages of this type are troubling more for their frequency than for their singular impact — and because they may signal bigger problems.

Three-quarters of organizations admit that, upon reflection, most recent significant outages were preventable. With additional attention and investment, the number of outages will most likely decrease. Power problems continue to be the largest single cause of major outages.

Transparent Clouds are Good for Business

Not surprisingly, organizations surveyed are increasingly embracing public cloud; as a venue for IT workloads, public cloud is expected to increase from 8% of all workloads today to 12% within a two-year period. This growth accounts for the biggest increase of usage for an IT venue in the survey. However, public cloud usage is minimal as a percentage of total enterprise IT workloads, and this limited adoption appears to be a strong growth opportunity for public cloud providers.

But there are obstacles. According to respondents, the lack of visibility, lack of transparency and accountability of public cloud services is clearly a major issue for these enterprises considering public cloud for business-critical applications. A fifth of managers said they would be more likely to run their critical workloads in a public cloud if there were a higher level of visibility into the operational resiliency of the service.

Average Site Energy Efficiency has Flatlined; Rack Densities are rising, but Facilities are Not Stretched.

The findings of last year’s survey showed that data centers had become marginally less efficient in the preceding year (average PUE of 1.67 in 2019, compared with 1.58 in 2018). In 2020, the average PUE (power usage effectiveness) for a data center was 1.59, a slight improvement. (Most operators strive for a PUE ratio as close to 1.0 as possible.) Because more work is now done in big, efficient facilities, the overall energy efficiency of IT has improved.

The mean density for rack density in 2020 was 8.4 kilowatts per rack. Additionally, densities are rising, but not enough to drive wholesale site-level changes in power distribution or cooling.

Additional Findings:

  • The enterprise data center is neither dead nor dying, while the Edge is still on the edge. The migration of critical loads to a public cloud is happening slowly, with more than half of all IT workloads expected to remain in traditional on-premises data centers through at least 2022. Edge computing requirements are expected to increase slightly in 2020, but fewer than a fifth of all respondents expect a significant increase.
  • Artificial intelligence will not take over – yet. Artificial intelligence and automation will not reduce data center operations staffing requirements in the next five years. After that, however, most think it will.
  • The data center staffing crisis is getting worse. The number of managers stating they are having difficulty finding qualified candidates for open infrastructure positions is rising steadily. Women continue to be under-represented. More effort is needed to address the workforce gender imbalance and take advantage of the larger and more diverse skilled talent pool.

For more information on the Uptime Institute 2020 Global Data Center Survey findings, download the survey report and join us for a webinar on the 2020 Global Data Center Survey Results presented by Andy Lawrence, Executive Director of Research, Rhonda Ascierto, Vice President of Research, and Christopher Brown, Chief Technical Officer on Wednesday, July 29th, at 9:00 AM PDT.

About Uptime Institute

Uptime Institute and the company’s Tier Standard has become the IT industry’s most trusted and adopted global standard for the proper design, build and operation of data centers – the backbone of the digital economy. For over 25 years, Uptime Institute has been providing customers with the assurance that their digital infrastructure can perform at a level consistent with their business needs, across a wide array of operating conditions. With its data center Tier Standard & Certifications, Management & Operations reviews, Efficient IT Stamp of Approval, and accredited educational curriculum for data center professionals, Uptime Institute helps organizations optimize critical IT assets while managing costs, resources, and efficiency. Today, thousands of companies rely on Uptime Institute to enable their digital-centric business success. Uptime Institute - The Global Data Center Authority®, has office locations throughout the world, including those in North and South America, Europe, Middle East, Russia, and Asia.

 

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(Note: The impact of COVID-19 was not the focus of this survey and is not included in this report. Uptime Institute conducted extensive surveys assessing the pandemic’s effects on the sector; additional resources may be found in the Uptime Institute COVID-19 Resource page.)

Media Contacts:
Brenda South, Uptime Institute
206.706.4647, bsouth@uptimeinstitute.com


The 451 Group to Focus on Expansion of Uptime Institute, the Global Digital Infrastructure Authority

Sale of 451 Research division to S&P Global Now Complete, Management to Focus on Worldwide Growth & Industry Influence of Uptime Institute

December 12, 2019, NEW YORK, NY – With the sale of its 451 Research division to S&P Global (NYSE: SPGI) completed, The 451 Group’s strategic focus will move to accelerate the global expansion of its Uptime Institute business. There are no anticipated impacts to Uptime Institute clients resulting from the sale of the 451 Research division as the two 451 Group companies have always been operated separately, as two fully independent entities. Uptime Institute clients will continue to enjoy all existing engagement processes, award certifications, business relationships and Uptime personnel.

Internationally recognized as the Global Digital Infrastructure Authority, Uptime Institute has staff in 22 countries, and is known throughout the world for its unique, proprietary Tier Classification system. For over a quarter of a century, Uptime Institute’s distinctive offerings of certifications, accreditations, peer networks and thought leadership, and, most importantly, its Tier Standards for digital infrastructure, have helped owners and operators discipline tens of billions of dollars of data center and digital infrastructure investments and ongoing operations.

“There is a rising sense of urgency among our clients around the world, and in the market at large, to create and operate available, resilient digital infrastructure that both respects risk and cost profiles at the business level,” said Martin McCarthy, CEO and Chairman, Uptime Institute. “The mission critical nature of all digital infrastructure has become more apparent in the ‘Age of Cloud.’ Rapidly expanding colocation services amidst recent dramatic consolidation of colocation service providers underscores the importance of selecting the appropriate service provider partner(s) to deliver reliable, cost efficient computing. Moreover, with almost two thirds of computing still being serviced by non-cloud resources, the importance of data centers owned and operated by growth-oriented enterprises and co-location providers alike remains fundamental. With our universally acclaimed Tier Standard Classification System, and our unique Tier Standards of Topology and Operational Sustainability, along with our 25 years of hands-on practice in thousands of sites in almost one hundred countries around the world, we are perfectly positioned to serve our clients as they construct, deploy and evolve hybrid digital infrastructure and architecture.”

Going forward, Uptime Institute plans include leveraging its vast understanding of client experiences and business results along with decades of certifying data centers around the globe to guide clients looking to create, operate and grow digital infrastructure. In addition to expanding its certification and assessment business globally, this strategy includes the expansion of its Uptime Institute Intelligence team, Uptime Institute Education business, Uptime Institute “Peer-to-Peer” Network communities and its recently launched Digital Resiliency Services.

About The 451 Group:

The 451 Group is a leading information technology research and IT advisory and certification company, previously consisting of two divisions, 451 Research and Uptime Institute, the Global Digital Infrastructure and Data Center Authority. Post the sale of 451 Research, the Group's sole focus will be the continued global expansion of Uptime Institute. Uptime Institute has staff in 22 countries and is known globally for its proprietary Tier Classification system and its unique Tier Standards for digital infrastructure that have been downloaded tens of thousands of times annually from almost every country on the planet. It has helped owners and operators discipline tens of billions of dollars of data center and digital infrastructure investments for more than a quarter century. Uptime Institute has awarded over 1,500 data center design, construction and operations certifications, accredited over 5,000 highly specialized technical experts and provided advisory services in over 95 countries.

Uptime Institute - The Global Data Center Authority®, a division of The 451 Group, has office locations throughout the world, including those in North and South America, Europe, U.A.E., Russia, and Asia.

 

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